Lead Customer Insight Analyst

Lead Customer Insight Analyst role plays a pivotal role in transforming data into strategic action, balancing hands-on analytics with visible leadership, delivering insight that drives growth while elevating how data influences decision-making at every level.

Requirements

• Bachelor's degree or higher in a STEM-related field (Science, Technology, Engineering, or Mathematics)
• Confident communicator who can lead meetings, shape business questions, and influence senior stakeholders
• Experienced in collaborating with data science teams and applying model outputs (e.g. churn, LTV, segmentation) to real-world business use cases
• Strong technical capability in SQL, Tableau/Power BI, and Excel
• Comfortable operating without rigid briefs, able to define scope, structure analysis, and lead delivery
• Passionate about customer behaviour, retention, and data-led growth
• Thrives on curiosity, accountability, and the challenge of turning data into measurable impact

Benefits

• Occupational sick pay
• Enhanced maternity and paternity pay
• Contributory pension
• Discounted insurance (Aviva)
• Employee discount site
• Discounted gyms (via our blue light card and benefits schemes)
• Employee assistance programme
• In-house mental health support
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle to work scheme
• Green car scheme*(subject to minimum earnings)
• Registration fees paid (GPhC, NMC, CIPD etc)
• Long service bonus
• Refer a friend bonus
• Blue light card
• Hybrid working
• Commitment to CPD/training
• 25 days annual leave increasing with service
• Annual leave buy and sell scheme
• Discounts & Exclusive offers at The Springs, Leeds
• 25% Discount & health & beauty purchases
• 25% Discount on Pharmacy2U Private Online Doctor Services