Vice President - Customer Success / NY

This is a full-time Vice President position focused on Customer Success for a Fortune 500 company. The role involves P&L responsibility, strategic planning, ownership of key accounts, and ensuring customer satisfaction. The company has experienced significant growth over the past 20 years.

Requirements

• Take P&L responsibility for a portfolio of F500 clients
• Complete ownership of strategic planning, roadmap for growing the accounts
• Initial account analysis following by quarterly growth targets
• Take ownership to grow revenue at existing key accounts and mine new accounts and customers
• Take ownership on key metrics such as Project Profitability and Revenue growth
• Bottom line accountability for Governance and Customer Satisfaction
• Maintain the customer satisfaction score on an average of 4.0 & above (out of 5) on a project interaction