Front Desk Associate

Planet Fitness is seeking a Front Desk Associate to provide exceptional customer service, ensuring a welcoming and judgement-free environment for members, prospective members, and guests. The role involves greeting members, resolving concerns, handling transactions, and maintaining club cleanliness. It's a dynamic position within a company focused on a high-quality fitness experience.

Requirements

• Greet members/guests with a positive attitude.
• Resolve member concerns and escalate as needed.
• Answer phones and assist with inquiries.
• Perform membership functions (sign-ups, updates, cancellations).
• Conduct retail transactions.
• Resolve member concerns and escalate as needed.
• Perform regular cleaning and sanitizing of club areas.

Benefits

• Medical, Dental, and Vision Insurance
• Short-term and long-term disability
• Term life insurance
• 401(k) retirement savings plan
• Flexible spending accounts
• Vacation
• Sick and holiday pay
• Free Black Card Membership
• Tuition Reimbursement
• Employee perks and discounts