Customer Success Manager - Commercial Markets

Planet is seeking a Customer Success Manager for the Commercial market. The ideal candidate will have experience working in customer success with a strong ability to navigate complex commercial organizations, decision-making processes, and business relationships.

Requirements

• 6+ years of experience in Customer Success, account management or similar
• Bachelor’s degree in a related field
• Advanced working knowledge of remote sensing, GIS or geospatial imagery products
• Advanced technical background, experience with remote sensing platforms and solutions
• Ability to successfully communicate and coordinate with international customers & sales teams
• Solid problem solving skills, proactive work style and ability to work independently
• Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
• Experience in earth observation and related fields
• Excellent verbal and written communication skills in English, the language of the company
• Ability to travel approximately 10% of the year domestically or internationally

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off