Call Center Supervisor - Los Angeles, CA

Planned Parenthood Los Angeles is seeking an experienced Call Center Supervisor to assist with day-to-day Call Center operations, ensure efficient daily operations, quality outcomes and internal and external customer satisfaction.

Requirements

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• Three (3) to Five (5) years Call center experience required
• Bilingual English/Spanish preferred
• Must be willing to work weekends and/or evening hours
• Ability and willingness to travel within Los Angeles County
• Reliable means of transportation for onsite and off-site work
• Valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code

Benefits

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic life/AD&D policy with additional voluntary coverage options
• Short Term Disability, Critical Illness and Accident policies
• 403(b) Retirement plan with up to 3% employer match
• Medical and Dependent Flexible Spending Account plans
• Public Transportation and Commuter Pre-Tax Reimbursements
• Generous vacation, sick, and holiday benefits