Customer Success Manager
PlasmidsaurusBoston, Massachusetts, United States • Chicago, Illinois, United States • San Francisco, California, United States • Cambridge, Massachusetts, United States
Posted February 8, 2026
Full Time
About the Company
Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists.
Job Description
Plasmidsaurus is seeking a Customer Success Manager to play a foundational role in scaling customer experience as they grow. The successful candidate will partner directly with scientists, labs, institutions, and channel partners to ensure seamless onboarding, proactive support, and long-term customer success.
Requirements
- 5+ years of experience in customer success, account management, or client-facing roles
- Strong scientific fluency, experience working with researchers, sequencing labs, or genomics platforms a major plus
- Excellent communicator, ability to translate technical ideas to diverse audiences
- Startup mindset, comfortable working in a fast-paced, evolving environment
- Proven ability to manage multiple accounts and priorities simultaneously
- Passion for helping customers do their best work
- Experience with CRM tools (e.g., HubSpot, Salesforce) and customer health platforms
