Customer Success Manager

The Customer Success Manager is responsible for ensuring Velsera's strategically important customers achieve their expected outcomes with Velsera-based solutions. This includes building trusted advisor relationships, creating customer success plans, and identifying customer needs to maximize their achievement.

Requirements

• Extensive experience in customer-facing technical sales or technical delivery roles
• Strong relationship-building skills
• Familiarity with outcome-based approaches
• Ability to thrive in a fast-paced, collaborative environment
• Scientific background in genomics is preferable
• Clinical laboratory experience with Next Generation Sequencing is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Remote work options
• Flexible work schedule