Technical Support Specialist (Chicago)
PlasmidsaurusChicago, Illinois, United States • Boston, Massachusetts, United States
Posted September 23, 2025
Full Time
About the Company
Plasmidsaurus is a leading DNA sequencing company that accelerates scientific discoveries by offering rapid, primer-free sequencing of plasmids, genomes, and bacterial colonies. With a global network of labs operating 24/7, Plasmidsaurus serves thousands of innovators, from Nobel laureates to DIY biohackers, enabling breakthroughs in healthcare and biotechnology through cutting-edge long-read sequencing technology.
Job Description
Plasmidsaurus is seeking a Technical Support Specialist to serve as the first point of contact for customers. This role involves providing expert technical support for sequencing services, troubleshooting issues, monitoring sequencing processes, and maintaining high-quality record keeping. The position is ideal for biomedical scientists passionate about supporting research and solving problems.
Requirements
- Bachelor’s degree in a related field (Biology, Genetics, Molecular Biology, or related)
- Experience with DNA sequencing, genomics, or molecular biology techniques
- Strong critical thinking and problem-solving skills
- Excellent communication and customer service skills
- Prior experience interacting with customers or using them as first point of contact
