L3 Cloud Support Engineer

Platform9 is seeking an L3 Cloud Support Engineer to manage the customer support team. The team is focused on enhancing operational tooling and delivering advanced technical support and sustaining engineering services to optimize uptime.

Requirements

• Act as the primary L3 escalation point for complex or unresolved issues from the Support SRE team
• Troubleshoot and resolve advanced issues across OpenStack components and Kubernetes clusters
• Perform in-depth root-cause analysis and provide corrective and preventive action recommendations
• Serve as the bridge between Engineering and Support, ensuring smooth communication, timely bug validation, and quick issue resolution
• Develop and implement solutions to improve the performance and reliability of the cloud platform
• Act as a mentor for the team and drive team-wide projects and sprint planning
• Implement and manage monitoring and logging solutions using Prometheus, Grafana, and other relevant tools
• Actively contribute towards workflow and operational tool development and enhancements
• Stay up-to-date on the latest cloud computing technologies and trends

Benefits

• Competitive Compensation and Equity
• Medical Healthcare for you and your family
• Generous Time Off Programs
• Hybrid Work Model
• Wellness Benefits
• Professional Development/Global certifications
• Reward and Recognition Programs
• Team Building Activities
• Hackathon
• Company-Wide Programs