Director, Customer Support

Playground is a mission-driven startup working to make excellent child care accessible to all. We're looking for a Director, Customer Support to lead our growing support team and deliver exceptional experiences to our customers.

Requirements

• 3–5 years of experience leading customer support or operations teams at a B2B SaaS company
• Proven success managing metrics, improving processes, and driving measurable customer satisfaction
• A people-first mindset with a passion for coaching, developing, and motivating teams
• Excellent communication and problem-solving skills
• Experience with support platforms like Intercom, Salesforce, and Linear
• Strong organizational skills and the ability to thrive in a fast-paced, evolving environment
• Strong system skills to help build AI enabled support systems and tools
• A proactive, “roll up your sleeves” attitude and willingness to jump in wherever needed

Benefits

• Competitive salary
• Equity
• 3 weeks of PTO
• Health, vision, and dental benefits
• $1200/year education stipend
• 401(k)
• Free lunch daily
• New MacBook and any equipment you need