Automotive Customer Success Manager
PodiumMelbourne, Victoria, Australia
Posted July 31, 2025
Full Time
About the Company
Podium is a platform designed to help local businesses improve their online presence and customer engagement. By offering services such as online reviews, reputation management, review analytics, and text marketing campaigns, Podium aims to simplify the way small businesses interact with their customers. The company's core value proposition lies in its multi-product approach, which centralizes communications and streamlines business operations for local enterprises.
Job Description
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. As a Customer Success Manager - Automotive, you will be the main point of contact for our automotive/OEM dealership clients, orchestrating a seamless onboarding experience and driving their ongoing success.
Requirements
- 1–3 years of CX/CS experience with a track record of managing a customer portfolio and focusing on retention.
- A deep understanding of the marketing technology industry and its key players.
- Account management experience that includes identifying at-risk customers, driving product adoption and usage, and activating existing clients.
Benefits
- Real growth and career development opportunities
- A unique product that makes an actual impact on the local businesses you love and support.
- Attractive base + super and commissions package - uncapped earnings.
- Equity/stock options for all employees
- A generous $600 monthly ‘Benefits & Wellbeing’ allowance, spent how you please
- Free snacks and drinks, which are always stocked up.
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