Customer Success Manager I - SMB
PodiumLehi, Utah, United States
Posted October 10, 2025
64000 - 64000 USD year
Full Time
About the Company
Podium is a platform designed to help local businesses improve their online presence and customer engagement. By offering services such as online reviews, reputation management, review analytics, and text marketing campaigns, Podium aims to simplify the way small businesses interact with their customers. The company's core value proposition lies in its multi-product approach, which centralizes communications and streamlines business operations for local enterprises.
Job Description
Podium is seeking a Customer Success Manager I (SMB) to own the success and health of a segment of their small business customers. This role involves developing strategies to increase customer engagement, delight them, and mitigate churn, ultimately ensuring they get the most out of Podium’s Interaction Management platform. The ideal candidate will be a proactive and results-driven individual focused on customer success and value delivery.
Requirements
- 1+ years in a customer-facing role (CSM, Account Manager, Client Services Manager)
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical abilities
- Technically adept at software concepts
- Empathetic and customer-centric mindset
Benefits
- Life insurance
- Long-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops
- Onsite gym with childcare center
- Child care subsidized for employees
.jpg?1627056988){kind=logo}