Enterprise Customer Success Manager
PodiumLehi, Utah, United States
Posted November 13, 2025
Full Time
About the Company
Podium is a company that aims to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.
Job Description
Podium is seeking an Enterprise Customer Success Manager to support high-value, strategic clients and ensure customer satisfaction, product adoption, and revenue growth.
Requirements
- 3+ years of Enterprise Customer Success experience
- Experience in Automotive, Home Services, or a similar industry
- Understanding of AI capabilities and trends
- Ability to identify and highlight customer ROI and business value
- Strong ability to think at scale while balancing customer experience outcomes
- Excellence in achieving net retention goals and contributing significantly to revenue and engagement metrics
- Experience working in professional services, managed services, or a SaaS company
Benefits
- Work in Podium HQ in Lehi, UT, 5 days a week
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- Onsite HQ (Utah) child care center, subsidized for employees