Regional Customer Success Manager - Automotive AI (Ohio)

Podium is seeking an Automotive AI - Dealership Success Manager to work with high-value automotive customers. This role involves orchestrating a seamless onboarding experience and driving ongoing success for our customers. The successful candidate will be an A-player who can meet with C-suite and day-to-day contacts, speak to the ROI of the platform, and troubleshoot issues.

Requirements

• Serve as the primary post-sales point of contact for large Automotive dealerships using our AI products
• Act as the quarterback for a regional territory of our largest automotive customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention
• Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees