(US) Manager, Professional Services

The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets. The PS Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration.

Requirements

• Lead the team, ensuring successful delivery of all services engagements with high degree of quality and customer satisfaction
• Work with the team in managing project risk and client escalation, enforcing implementation of best practices and driving successful delivery of solutions
• Collaborate with customer care and other internal stakeholder teams to develop strong customer and partner relationships
• Identify, and execute business growth strategies, develop hiring plans and develop supporting practices to drive project success
• Support and guide direct reports in personal and career development by providing regular feedback, coaching and guidance and encouraging direct reports to take ownership of their personal career path
• Utilize, establish, and enhance existing Project Management and Service Delivery processes, in conjunction with the PS methodology - influence and provide continuous improvement - bring best practice and personal experience and expertise to improve, deploy, and increase quality of PS delivered services
• Hire, lead and mentor staff by setting performance expectations, monitoring performance and fostering employee engagement
• Establish and align team to individual goals and corporate business objectives to drive success in the role and to support organizational performance
• Monitor and audit project work and customer experience to ensure the quality, efficiency and customer satisfaction is delivered at the highest standard
• Monitor and manage department and individual KPI’s, including revenue, project portfolio health and billable utilization of the team

Benefits

• Bonus
• Equity
• Benefits