Customer Success Manager

Help shape how privacy-first technology keeps people safe, healthy, and independent. As a Customer Success Manager, you'll play a critical role in shaping how our customers experience and grow with Pontosense.

Requirements

• Serve as the main point of contact for clients focused on safety, wellbeing, and independence, fostering trusted, long-term relationships.
• Act as a long-term strategic partner, continuously supporting clients with best practices, optimization opportunities, and tailored success plans.
• Manage end-to-end onboarding, from kickoff to activation, ensuring clients experience a smooth rollout and quick time-to-value.
• Drive proactive engagement through value-based communication, ensuring every interaction reinforces the outcomes that matter most to clients.
• Partner with internal teams to identify opportunities for process improvement and contribute to ongoing updates to our customer success playbooks.
• Monitor account health, usage, and performance metrics to identify potential risks and opportunities for growth.
• Collaborate with Product and Sales teams on renewal, cross-sell, or expansion discussions.
• Advocate for our customers internally, ensuring their needs and insights help shape how we evolve our technology and support experience.

Benefits

• Competitive compensation
• Performance-based growth opportunities
• Comprehensive health and wellness benefits
• Flexible, hybrid work environment that values autonomy