Customer Success Manager

Pontosense is a mission-driven company that transforms everyday spaces into intelligent, protective environments using contactless sensing technology. As a Customer Success Manager, you'll play a critical role in shaping how customers experience and grow with Pontosense, building trusted, long-term relationships and driving proactive engagement through value-based communication.

Requirements

• Serve as the main point of contact for clients focused on safety, wellbeing, and independence
• Act as a long-term strategic partner, continuously supporting clients with best practices, optimization opportunities, and tailored success plans
• Manage end-to-end onboarding, from kickoff to activation, ensuring clients experience a smooth rollout and quick time-to-value
• Drive proactive engagement through value-based communication, ensuring every interaction reinforces the outcomes that matter most to clients
• Partner with internal teams to identify opportunities for process improvement and contribute to ongoing updates to our customer success playbooks
• Monitor account health, usage, and performance metrics to identify potential risks and opportunities for growth
• Collaborate with Product and Sales teams on renewal, cross-sell, or expansion discussions
• Advocate for our customers internally, ensuring their needs and insights help shape how we evolve our technology and support experience

Benefits

• Competitive compensation
• Comprehensive health and wellness benefits
• Flexible, hybrid work environment that values autonomy
• Performance-based growth opportunities