IT Support Officer

The IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications.

Requirements

• Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
• Achieve internal SLA's for support
• Perform system backups and recovery on timely basis.
• Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
• Assist with Server installations and setups as well as resolution of server end problems.
• Assist with the administration of Client end Installations.
• Assist in network connectivity troubleshooting and firewall maintenance
• Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.
• Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
• Identify and correct operational problems on employee computers systems.
• Update tickets using Service Desk application based on the SLA and SOP
• Knowledge and ability to troubleshoot hardware and software
• Knowledge of Hardware /software configuration, maintenance, procedure etc.
• Knowledge of techniques use in applications
• Knowledge of the office procedure
• Knowledge of computer applications and software processing.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.