RCM Client Success Representative - India
PracticeTekTexas, United States
Posted August 18, 2025
Full Time
About the Company
PracticeTek is an investment firm focused on healthcare technology and retail healthcare solutions. We provide software solutions for dental, orthodontic, chiropractic, optometry, and dermatology practices, empowering allied professionals to connect with patients, reduce workloads, and lower overhead costs. Our mission is to partner with entrepreneurs to accelerate personal wealth while improving patient care.
Job Description
PracticeTek is a large healthcare technology company seeking a Client Success Representative (RCM) to serve as a key resource for clients by addressing inquiries, coordinating with internal teams, and resolving claim issues. The role involves ensuring clients receive adequate individualized attention beyond Tier 1 support, focusing on case closure, NPS, and efficiency. PracticeTek is a leading provider of software solutions for dental, orthodontic, chiropractic, optometry, and other healthcare clinics.
Requirements
- Respond to cases opened by clients escalated by Tier 1 Support.
- Conduct routine audits of RCM processes and identify root cause analysis.
- Provide collaboration and coordination between clients and internal teams.
