Workforce Management Analyst
PricelineMumbai, Maharashtra, India
Posted August 1, 2025
Full Time
About the Company
Priceline, part of Booking Holdings Inc., has been a leader in online travel for over 25 years. Through our innovative technology, we make travel affordable and accessible for all, helping millions of travelers each year experience the moments that matter most. Whether it’s a much-needed getaway, wedding, reunion, graduation, or rooting on a favorite team—those are the moments that nobody should miss out on. We welcome people who are at the top of their game, who want to learn and grow with others and who take their work seriously – but not themselves. We’re building an inclusive and uniquely talented team to make sure our customers can be there for all of life’s important moments. Come join us!
Job Description
Workforce Management Analyst role is eligible for hybrid work model. The role involves real-time monitoring of service levels, agent performance, and adherence to capacity goals. The analyst will communicate with operations and WFM team, analyze delivery processes, and build strong relationships with stakeholders.
Requirements
- 2-3 years experience in a Workforce Management role as a RTA or Analyst
- Advanced level Microsoft Excel skills
- Strong interpersonal and communication skills
- Experience in a contact center environment
- Decision Making & Problem Solving skills
- Ability to create reports in Excel and forecast results
- Experience with Verint Impact 360, AWS, IEX, CMS, Avaya, Symposium, Blue Pumpkin
Benefits
- Priceline is a proud equal opportunity employer.
- Flexible work at Priceline
- Inclusion is a Big Deal!
- Employee relocation sponsored: false
- Flexible work model with 2 days onsite and 3 days remote
