Workforce Management Analyst
TriNetHyderabad, Telangana, India
Posted October 13, 2025
Full Time
About the Company
TriNet (NYSE: TNET) is a leading provider of full-service HR solutions for small and medium-size businesses. The company offers comprehensive human capital expertise, real-time technology, employee benefits, payroll services, and compliance to help SMBs manage HR complexities efficiently. TriNet's industry-tailored approach and focus on empowering business growth distinguish it in the market.
Job Description
TriNet is seeking a Workforce Management Analyst to support global clients and the US market. The analyst will forecast, schedule, and monitor staffing levels, providing insights for workforce planning and collaboration with operations. This role emphasizes data-driven decision-making and continuous improvement within a dynamic environment.
Requirements
- Collect and analyze historical contact volume and handle time data
- Develop long-term, mid-term, and short-term forecasts for workload and staffing
- Create and maintain agent schedules
- Monitor real-time performance and make intraday adjustments
- Collaborate with operations to understand business drivers and trends
- Maintain accuracy of WFM systems and update assumptions regularly
- Generate reports and dashboards to communicate performance metrics
- Support hiring and capacity planning decisions with data-driven insights
- Participate in continuous improvement initiatives
Benefits
- Competitive salary
- Comprehensive healthcare benefits
- Retirement plan