Technical Support Analyst
Procom Consultants GroupDallas, Texas, United States
Posted February 16, 2016
Contract
About the Company
Procom is a leading North American staffing and workforce solutions provider matching skilled professionals with client needs.
Job Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. We are looking for a Technical Support Analyst to join our team in Dallas, Texas. The right candidate MUST have excellent knowledge and/or hands on experience on networking as well as outstanding communication skills.
Requirements
- Networking / Troubleshooting Skills
- Administering and troubleshooting Windows client/server operating systems (Win 7, 8, 10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
- Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.
- Expertise to troubleshoot or describe common networking and application protocols.
- Ability to dissect application issues at the application layer.
- McAfee's product knowledge is a plus
- Understanding and applying Active Listening
- Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
- Ability to teach complex topics