Customer Services Advisor

We're looking for an experienced Customer Services Advisor to join our growing team. You'll be the friendly, helpful voice of our brands, responding to merchant enquiries via Zendesk and ensuring every customer interaction reflects our high standards for service and professionalism.

Requirements

• Proven customer service experience in a fast-paced environment (minimum 2 years)
• Excellent written communication skills with the ability to adapt tone and style to different brand voices
• Strong problem-solving abilities and good judgement on when to escalate issues
• Experience using customer service platforms (Zendesk would be a bonus)
• Comfortable working remotely with strong self-motivation and time management
• Ability to handle multiple priorities and work efficiently under pressure, especially during peak periods
• A friendly, personable approach that puts customers at ease
• Available to work either UK or US hours (this will be a set, contracted shift and won’t change from week to week), with flexibility during busy seasonal periods

Benefits

• Competitive salary
• 25 days holiday per year, plus one additional day off for your birthday
• Company pension scheme (4% employer contribution, 5% employee contribution)
• Healthcare cash plan
• A charity day per year to volunteer at a recognised charity