Customer Support Manager
Progressive EdgeCape Town, Western Cape, South Africa
Posted December 11, 2025
Full Time
About the Company
Progressive Edge is a Cape Town‑based technology search firm that specializes in mid‑to‑executive recruitment for high‑growth SaaS, fintech, and product software companies across South Africa. The firm differentiates itself by operating as a research‑led search partner rather than a traditional CV broker, employing senior specialists with over 15 years of industry experience to deliver intentional, confidential placements. Its model prioritizes accuracy, thoughtful engagement, and long‑term alignment over volume or speed, ensuring clients build lasting, high‑quality teams. With deep knowledge of the local tech talent market and a values‑driven, partnership‑centric approach, Progressive Edge serves founders, investors, and executive leaders who seek precision and strategic collaboration in their hiring.
Job Description
A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.
Requirements
- 3-5+ years in a customer support leadership role, ideally in SaaS, tech, or service-based companies.
- Strong people management skills with a passion for coaching and team development.
- Strong understanding of customer support metrics and tools.
- Excellent communication, problem-solving, and conflict-resolution abilities.
- Calm and focused under pressure, especially in a fast-paced, tech-driven environment.
- Confident working independently, managing multiple projects and priorities.
- Passion for creating positive customer experiences.
- Experience with CRM/helpdesk software (ideally HubSpot) is a plus.
