Customer Support Manager
Red Ember RecruitmentCape Town, Western Cape, South Africa
Posted November 13, 2025
Full Time
About the Company
Red Ember Recruitment, a division of Red Ember Technology, specializes in delivering end‑to‑end talent acquisition and payroll/HR solutions tailored to Sage and other enterprise platforms. Leveraging its status as a Certified Sage Platinum Business Partner, the firm maximises ROI on Sage payroll and HR implementations through expert consulting, customized talent teams, and comprehensive support services. With a deep industry‑specific background in payroll, HR, and finance, Red Ember offers a full spectrum of recruitment services—from internships to executive placements, bulk hiring, and headhunting—alongside temporary employment, vetting, and payroll outsourcing. This blend of technical partnership, specialized expertise, and flexible staffing solutions positions Red Ember Recruitment as a trusted ally for organisations seeking sustainable growth and a competitive advantage in talent management.
Job Description
Oversee the daily operations of the Customer Support team to ensure smooth workflow, timely execution of tasks, and adherence to established processes and timelines. Monitor and motivate team members to achieve daily, weekly, and monthly KPI targets.
Requirements
- Tertiary Qualification: National Diploma (minimum requirement)
- At least 2 years’ experience as a Customer Support Manager, managing a team of 10 or more
- Proven ability to provide strong, consistent leadership and manage customer support KPIs across daily, weekly, monthly, and annual targets
- Deep understanding of key performance indicators (KPIs) — including how to implement, measure, adjust, and achieve them
- Ability to drive change and promote healthy customer support habits through an employee-centric approach
- Strong critical thinking and operational excellence mindset within the support function
