Customer Care Technician (German speaker)

Join our multilingual Support Team and assist our customers in making the most of Promethean’s innovative technology. We're on a mission to transform the way people learn and collaborate around the world.

Requirements

• Provide 1st & 2nd line support via phone, email, and chat in German and English.
• Diagnose and resolve technical issues related to Promethean hardware and software.
• Escalate complex issues when needed and collaborate with internal teams.
• Contribute to process improvements and small projects to enhance team efficiency and customer satisfaction.

Benefits

• MultiSport Card
• Private Medical Insurance with Dental/Vision Coverage
• Birthday day off
• Multicultural day off
• Two Volunteering Days
• Well-Being Programs
• Reward and Recognition Program
• Fruity Tuesdays