Technical Customer Support Representative
PrometheanWrocław, Lower Silesian Voivodeship, Poland
Posted February 20, 2026
65100 - 89400 PLN
Full Time
About the Company
Promethean is a global education-technology leader headquartered in Seattle that designs award-winning interactive displays and classroom software to transform learning and collaboration. Its flagship ActivPanel interactive whiteboard and accompanying lesson-delivery suite engage students and empower educators, driving student motivation and real-time collaboration across 126 countries. With more than 25 years of innovation, Promethean blends cutting-edge hardware, learner-response technology, and data-driven analytics to deliver scalable, intuitive solutions for modern classrooms. As a subsidiary of NYSE-listed Mynd.ai, the company combines deep industry expertise with a culture of continuous improvement and a commitment to inspiring breakthrough learning experiences.
Job Description
A Technical Customer Support Representative provides 1st and 2nd line technical support to a customer base supporting Promethean bespoke software and hardware, working in a hybrid model with 1 day in the office and 4 days remote.
Requirements
- 2 – 3+ years helpdesk experience
- Good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs
- Reward and Recognition Program
- Fruity Tuesdays