Customer Success Manager
Provision Software CorporationToronto, Ontario, Canada
Posted October 20, 2025
Full Time
About the Company
Provision is automating construction. We help contractors speed up their work, reduce risk, and eliminate errors that cost the industry more than $500B every year.
Job Description
We are looking for a proactive, relationship-driven Customer Success Manager to lead onboarding, adoption, and growth across our enterprise customer base. The role involves working directly with global contractors, developers, and insurers to integrate Provision into their workflows and expand use across teams.
Requirements
- 3–5 years of experience in Customer Success, Implementation, or Account Management at a SaaS company (B2B enterprise preferred)
- Proven ability to onboard, retain, and grow complex enterprise customers
- Excellent communicator - able to guide both technical and non-technical users with clarity and empathy
- Strong organizational and project management skills; thrives managing multiple clients in different phases
- Analytical mindset; comfortable using data (HubSpot, Excel, PostHog) to inform decisions
- Experience creating customer enablement content, training materials, or internal playbooks
- Bonus: Exposure to global accounts or multilingual environments (Spanish or French is a plus)
Benefits
- Flexible work from home (up to 2 days per week)
- $4,000 health spending account (health + wellness)
- 4 weeks paid vacation + additional paid time around Christmas
- Monthly educational book reimbursement
- Office in downtown Toronto with complimentary gym access
