Customer Success Manager

As a Customer Success Manager at PTC, you will play a critical role in ensuring our customers achieve their desired outcomes while using PTC’s solutions. You will be responsible for driving customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through PTC’s products and services.

Requirements

• Master’s degree in Business, Engineering, Computer Science, or a related field.
• 4+ years of experience in customer success, account management, or a related role, in the technology or software industry and with knowledge of PLM & CAD solutions
• Strong understanding of PTC’s products and services, or the ability to quickly learn and understand complex technical solutions.
• Excellent communication and interpersonal skills, building and maintaining strong relationships with customers and internal teams.
• Proven track record of driving customer satisfaction, retention, and growth.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Self-motivated, proactive, and able to work independently and as part of a team.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
• Proficiency in CRM software and other customer success tools.
• Proficiency in English and German, both written as spoken, is mandatory.

Benefits

• PTC offers a comprehensive benefits package that includes health, dental, and vision coverage, a 401(k) or equivalent plan, and paid time off.