Library Officer, Public Libraries

The National Library Board (NLB) is seeking a Library Officer to join their team. As a Library Officer, you will be responsible for guiding customers on library etiquette, promoting library collection and services, and providing quality customer service. You will also be responsible for managing a team of outsourced staff and volunteers, processing library items, and ensuring the facilities are well maintained.

Requirements

• Good customer service and engagement skills
• Good communication and interpersonal skills
• Ability to supervise staff in maintaining quality standards
• Ability to adapt quickly to changes due to iterative nature of new services
• Ability to work in a fast-paced and highly volatile environment and manage multiple priorities and stakeholders at the same time
• Ability to carry out mobile frontline services e.g. roving in library branches
• Ability to provide logistics support e.g. supporting library events

Benefits

• Opportunity to work in a dynamic and collaborative environment
• Chance to impact the community and bridge gaps
• Organization that cares for your growth and wellbeing
• Flexible, hybrid work environment