Service Management Consultant (m/w/d)
publicplan GmbHDusseldorf, North Rhine-Westphalia, Germany • Berlin, Germany
Posted January 22, 2026
Full Time
About the Company
publicplan is a company that appreciates diversity and welcomes all applications.
Job Description
Design services that run reliably, audit-proof and economically, and make digital administration noticeably better as a Service Management Consultant at publicplan.
Requirements
- At least 5 years of experience in responsibility for Service Delivery and Service Management of critical IT applications
- Proficient in defining, implementing, and adhering to SLAs and OLAs, incident, change, and release management, and multi-sourcing steering
- ITIL v4 certification (Foundation; ideally Managing Professional)
- Comprehensive knowledge in designing and steering products, subscriptions, and support structures
- Master contract and escalation management, cost control, and data-based reporting
- Negotiable German knowledge and very good English knowledge
Benefits
- Leave compensation
- Urban Sports-membership
- Numerous opportunities for further training
- High-quality technical equipment (e.g. Apple or Windows)
- Flexible working hours
- Support for a balanced work-life balance
- Modern workplace in Düsseldorf or Berlin
