Principal Consultant - ServiceNow Program Lead - Dusseldorf, Frankfurt
InfosysFrankfurt, Hesse, Germany
Posted March 27, 2026
Full Time
About the Company
Infosys is a global technology services and consulting firm that helps enterprises across more than 50 countries accelerate digital transformation. The company delivers end‑to‑end IT solutions—including cloud, AI, big data, engineering, and business process outsourcing—while guiding clients through strategy, implementation, and continuous improvement. Its distinctive value lies in an AI‑powered core platform that prioritizes change execution and an innovation ecosystem that cultivates and transfers digital skills at scale. Infosys combines deep industry expertise with a culture of learning and agility, enabling clients to achieve higher performance and customer delight.
Job Description
Principal Consultant - ServiceNow Program Lead role involves leading ServiceNow program, driving project execution, and mentoring teams in delivering strategic projects. The role requires strong domain knowledge, project management skills, and ability to work with global ITSM platforms.
Requirements
- Project Management and Team Management
- Risk Management
- Lead quality assurance
- Monitor and report on project progress
- Present to stakeholders reports on progress as well as problems and solutions
- Implement and manage change when necessary to meet project outputs
- Evaluate and assess the result of the project
- Support relevant stakeholders to define and document the problem and the high-level solution to solve large/complex prospects
- Ability to analyze the customer/client issues and provide relevant solution, anticipate customer needs, and provide inputs for solutioning
Benefits
- Career growth opportunities
- Learning culture and teamwork
- Excellence rewarded
- Diversity respected and valued