Business Development Center Representative

The Business Development Center Representative answers incoming calls to the dealership Service department, sets appointments, and provides effective communication throughout the Business Development Center and interdepartmentally.

Requirements

• Sets appointments for Service Department
• Maintains an accurate daily log
• Ensures proper follow-up of all potential buyers
• Provides effective communication
• Downloads and follows up on dealership manifest and opportunities lists
• Answers inbound calls for service
• Responds to requested appointments from the website
• Makes outbound prospecting calls
• Makes CSI follow-up calls
• Handles customer complaints
• Maintains a clean work area
• Maintains professional appearance
• Sets a good example
• Represents Puklich Chevrolet positively