Shore Operations Assistant Manager

Shore Operations Assistant Manager oversees guest port, airport, and hotel operations, ensuring exceptional service standards and seamless coordination across teams, vendors, and cruise partners.

Requirements

• Supervise all aspects of guest port, airport, and hotel operations, ensuring exceptional service and operational efficiency.
• Manage and coordinate staffing levels, scheduling, and deployment across multiple locations.
• Liaise with pier, airport, and hotel personnel to resolve issues, manage incidents, and ensure smooth guest transitions.
• Support the development and implementation of operational policies and procedures.
• Monitor service quality, conduct regular audits, and ensure compliance with company and client standards.
• Lead and motivate local teams, ensuring high performance and adherence to uniform and conduct standards.
• Support recruitment, onboarding, and training of new operational staff.
• Build and maintain strong relationships with clients, service providers, and key port authorities.
• Assist with contingency planning, irregular operations management, and crisis recovery programs.
• Ensure full compliance with UK and EU immigration, safety, and maritime regulations.
• Report on operational performance, guest feedback, and improvement opportunities.
• Participate in industry events and forums as required.

Benefits

• 24 days of Annual Leave + Bank Holidays (or days in lieu)
• Competitive Salary
• Ongoing training and opportunities for career progression
• Long term permanent employment relationship
• Flexible working hours
• Participation in the success of the business
• Opportunity to work within a vibrant and multicultural team
• Supportive working environment