Tier 2 Technical Support Specialist

We're a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. We're looking for a Tier 2 Technical Support Specialist to join our team.

Requirements

• 2+ years of IT support experience in an MSP or similar environment
• Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs)
• Experience with backup and disaster recovery solutions like Veeam and/or Zerto
• Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik)
• A knack for troubleshooting, problem-solving, and thinking on your feet
• Excellent communication skills

Benefits

• Competitive salary
• Great benefits