Solution Architect (Post Sales)
PuzzelCopenhagen, Capital Region of Denmark, Denmark • Maine, United States
Posted November 18, 2025
Full Time
About the Company
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service.
Job Description
Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. We are looking for a highly skilled Solution Architect with proven technical and post-sales expertise in a solution-based B2B tech market, ideally within the contact centre or a related vertical.
Requirements
- Professional experience in Contact Centre, Customer Experience, Telecom, Cloud Technologies, or programming/integrations
- Experience with Enterprise Voice, Contact Centre, or Unified Communications
- Knowledge of basic telephony (SIP/VoIP) routing and technologies such as IVR, CTI, Speech Recognition, and CRM
- Clear communication around technical terminology + strong presentation skills
Benefits
- Competitive, fixed salary
- Flexible, hybrid approach to working
- Gift on your birthday
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture