Site Support Engineer
Pyramid Global TechnologiesQueensland, Australia
Posted December 12, 2025
Full Time
About the Company
Pyramid Global Technologies is a leading Australian Managed IT Service Provider that delivers end‑to‑end solutions—ranging from infrastructure and database management to cloud, ERP and unified communications—to both private and public‑sector clients across diverse industries. Leveraging a technology‑agnostic portfolio, a global talent pool and an extensive partner network, the company empowers organizations to accelerate digital transformation and stay resilient amid rapid change. Its proactive, remote‑management model ensures continuous performance, security, and compliance for enterprise IT environments. The firm’s global delivery platform enables seamless planning, deployment, and operations of complex solutions, while its commitment to innovation keeps clients ahead of evolving technology trends. Pyramid Global’s culture of collaboration, expertise, and customer‑centric service positions it as a trusted partner for businesses seeking reliable, future‑ready IT capabilities.
Job Description
Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Providing level 1/2 desktop and network support, and telecom support with satellite trailer. Managing IOS devices and enrolling devices into management portal.
Requirements
- Installing & configuring computer hardware, software, systems, networks, printers, and scanners
- Responding in a timely manner to service issue and requests – ServiceNow knowledge is required
- Good exposure to desktop and laptop support
- Active directory knowledge is required, group policy Window Administrations, SCCM knowledge
- Office 365, outlook configuration and support
- Level 1/2 Desktop support – Exposure to Server room and infrastructure, Exposure to Network printers
- Level 1 Network support – Installing network devices, maintain UPS units, providing assistance to Network Engineer in configuring Cisco routers including WAN and SDWAN routers, and switches over Console cable, Configuring TCP/IP settings for PDUs
- Telecom support with Satellite trailer – Understanding of how local network works, providing level 1 support with reconfiguring Satellite receiver/controller and Modem when/if required (contractor/ can provide assistance as well)
- Installing & configuring new hardware and/or software solution for meeting rooms (Whiteboards and Polycom devices) and auditorium
- Manage IOS devices – phones and iPads, provide assistance in enrolling the devices, managing passcode for enrolled devices via management portal, Adding new devices to management portal