TIM Engineer / Desktop Support Engineer
Pyramid Global TechnologiesMelbourne, Victoria, Australia
Posted December 12, 2025
Full Time
About the Company
Pyramid Global Technologies is a leading Australian Managed IT Service Provider that delivers end‑to‑end solutions—ranging from infrastructure and database management to cloud, ERP and unified communications—to both private and public‑sector clients across diverse industries. Leveraging a technology‑agnostic portfolio, a global talent pool and an extensive partner network, the company empowers organizations to accelerate digital transformation and stay resilient amid rapid change. Its proactive, remote‑management model ensures continuous performance, security, and compliance for enterprise IT environments. The firm’s global delivery platform enables seamless planning, deployment, and operations of complex solutions, while its commitment to innovation keeps clients ahead of evolving technology trends. Pyramid Global’s culture of collaboration, expertise, and customer‑centric service positions it as a trusted partner for businesses seeking reliable, future‑ready IT capabilities.
Job Description
The TIM Engineer/Desktop Support Engineer is responsible for building and configuring laptops, troubleshooting application and OS issues, and providing technical support across the company. The role requires approximately 3 years of experience in IT support operations and relevant qualifications.
Requirements
- Relevant Qualifications preferred
- ITIL V3 Foundation, MCSA certified
- Approximately 3 years of experience working in IT support Operations with the multiplatform environment (windows, cisco )
- Experience with contact center support will be preferred
- In-depth knowledge of Windows 10, office 365, etc.
- Troubleshooting of multiplatform devices like Laptops, Phones, tablets, soft phones
- Basic knowledge of DNS, DHCP services
- Basic knowledge of windows server and client
- Experience working with ITIL processes, including Incident Management