We are looking for an on-site L2/L3 UNIX/Linux Support Engineer to provide operational support for the enterprise’s UNIX/Linux infrastructure.

Requirements

Monitor infrastructure alerts and tickets through ServiceNow and TrueSight.
Diagnose and resolve filesystem, CPU, memory, and agent issues across Linux and Unix platforms.
Perform standard operational changes, including agent reinstalls, disk extensions, and configuration updates.
Support VMware ESX hosts (Dell/Cisco UCS), perform VM health checks, validate resource and datastore usage.
Monitor and troubleshoot GPFS (IBM Spectrum Scale) and LSF workload schedulers.
Provide basic OpenShift and RStudio support for system availability.
Execute and enhance Ansible Tower and Red Hat Satellite workflows for patching and configuration management.
Maintain and improve Puppet modules and shell scripts for operational efficiency.
Ensure alerts are validated; tickets are updated and resolved in accordance with SLAs.
Perform hardware interventions, including disk replacements, NIC reseating, and console access.
Coordinate hardware replacements with Dell, IBM, Cisco, and HP vendors.
Validate data center connectivity, participate in DR testing, and ensure accurate asset documentation.
Participate in the on-call rotation approximately once per month, providing after-hours support for critical production incidents.
Serve as an escalation point for critical system alerts during off-hours to ensure service continuity.
Coordinate with data center or vendor teams for emergency actions when needed.

Benefits

Requirements

Monitor infrastructure alerts and tickets through ServiceNow and TrueSight.

Diagnose and resolve filesystem, CPU, memory, and agent issues across Linux and Unix platforms.

Perform standard operational changes, including agent reinstalls, disk extensions, and configuration updates.

Support VMware ESX hosts (Dell/Cisco UCS), perform VM health checks, validate resource and datastore usage.

Monitor and troubleshoot GPFS (IBM Spectrum Scale) and LSF workload schedulers.

Provide basic OpenShift and RStudio support for system availability.

Execute and enhance Ansible Tower and Red Hat Satellite workflows for patching and configuration management.

Maintain and improve Puppet modules and shell scripts for operational efficiency.

Ensure alerts are validated; tickets are updated and resolved in accordance with SLAs.

Perform hardware interventions, including disk replacements, NIC reseating, and console access.

Coordinate hardware replacements with Dell, IBM, Cisco, and HP vendors.

Validate data center connectivity, participate in DR testing, and ensure accurate asset documentation.

Participate in the on-call rotation approximately once per month, providing after-hours support for critical production incidents.

Serve as an escalation point for critical system alerts during off-hours to ensure service continuity.

Coordinate with data center or vendor teams for emergency actions when needed.