Customer Success Manager
QwilrUnited States
Posted February 12, 2026
Full Time
About the Company
Qwilr has made a beautiful product that solves customers' needs, and that in turn has made us a strong business, with a multi-million dollar ARR, consistent growth and low churn.
Job Description
As a Customer Success Manager, you'll make sure our customers are getting maximum value from Qwilr. You’ll manage a dedicated portfolio of accounts and deliver superior service across the customer lifecycle to ensure customer satisfaction, drive product engagement and usage, and prevent churn.
Requirements
- 2-3 years experience as a Customer Success Manager at a B2B software company
- managed a dedicated portfolio of accounts with a proven track record of delivering exceptional value, preventing churn and growing revenue
- use customer success tools and software to prioritize your time, manage customers across lifecycle phases and proactively address potential churn risks
- possess strong technical skills and the ability to pick up new technology fast and drive your own learning
- data-driven with a bias towards action
- high emotional intelligence
- hospitality mindset
- strong written and verbal skills
- thrive in remote work settings and are comfortable taking ownership and working autonomously
