Senior Manager Sales and Service

RAC is looking for an experienced strategic and people focused Senior Manager Sales and Service to lead our Sales and Service teams to deliver outstanding member experiences.

Requirements

• Tertiary qualifications in business, management or related field (or equivalent experience).
• Significant leadership experience in contact centre or sales & service environments
• Strong track record in delivering sales outcomes in a fast-paced environment
• Experience managing a cost centre and P&L accountability
• Knowledge of insurance products, contact centre systems and CRM tools.
• Strong analytical, compliance and operational capability.
• Experience in change management and continuous improvement.
• Insurance certifications such as Tier 1/2 Broking or ANZIIF (Desirable)

Benefits

• Development opportunities
• Real influence over RAC's member experience