Senior Manager Workforce Optimisation
RAC WAPerth, Western Australia, Australia
Posted December 5, 2025
Full Time
About the Company
RAC is one of WA's most trusted organisations, committed to serving our members and giving back to the community.
Job Description
Join RAC and help shape the future of member service by leading the teams that ensure our Contact Centre and Member Service Centres operate efficiently and effectively.
Requirements
- Extensive experience in workforce management, contact centre operations, or service enablement
- Demonstrated success leading leaders and diverse teams within complex, fast-paced environments
- Experience managing technology and service provider relationships
- Strong background in performance reporting, analytics, and operational improvement
- Knowledge of regulatory and compliance requirements relevant to contact centre operations
- Tertiary qualification in business, management or a related discipline (or equivalent experience)
Benefits
- Supportive, inclusive culture
- Development opportunities
- Real influence over RAC's member experience