Disputes & Chargebacks Specialist
RainNew York, New York, United States
Posted January 15, 2026
Full Time
About the Company
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders.
Job Description
We are hiring a Disputes & Chargebacks Specialist to own the end-to-end dispute lifecycle and help protect Rain, our partners, and cardholders from financial and reputational risk. This role sits at the intersection of payments, compliance, and customer experience and is ideal for someone who thrives in detail-driven environments and enjoys solving complex problems with precision.
Requirements
- 3–5 years of hands-on experience managing card disputes and chargebacks, ideally in fintech, payments, or banking
- Strong working knowledge of Visa and Mastercard dispute categories, workflows, and evidence requirements
- Comfort working with data, including writing basic SQL queries to investigate transactions, validate evidence, and support reporting
- Exceptional attention to detail with strong analytical and organizational skills
- Clear written and verbal communication skills, including the ability to draft persuasive dispute responses
Benefits
- Comprehensive health, dental and vision plans for you and your dependents
- 100% company subsidized life insurance plan
- 401(k) with a 4% company match
- Equity option plan
- Unlimited time off
- Flexible working
- Health and wellness spending account
- Team summits
