Team Lead, Customer Support
Rakuten AdvertisingSan Francisco, California, United States
Posted October 20, 2025
62856 - 107136 USD year
Full Time
About the Company
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
Job Description
Rakuten International is seeking a Team Lead, Customer Support to support the team, maintain/improve team operations, and serve as a point of contact between the client facing and technology teams.
Requirements
- 4-year college degree or equivalent professional experience
- 2+ years’ experience with a mix of customer and technical support in the web domain utilizing structured tools and methodology
- Experience as point of escalation for one’s team
- Excellent written and verbal communication skills
- Ability to interface with multiple teams and multiple levels of management
- Good organizational, multi-tasking, and time-management skills
- Strong analytical and organizational skills
- Experience with Microsoft Office (Word, Excel, Powerpoint, and Outlook)
- Strong commercial awareness; understands the impact of decisions on Company’s short and long-term goals; shows good judgement
Benefits
- 401k Matching
- PTO
- Volunteer Time Off (VTO)
- Health, vision, dental insurance