Field Service Tech Automation

The Field Service Technician, Automation will install, commission, maintain and/or repair Ranpak Automation equipment while maximizing machine uptime and customer's satisfaction.

Requirements

• Fully accountable for completing the work according to the service work order
• Support the Ranpak Tech Support Hotline when necessary
• Prioritizes working safely at all times and abides by any specific customer requirements
• Responsible for writing detailed and accurate field service reports
• Accountable for timely submission of field service reports and expenses
• Maintains communications with customers and Ranpak personnel about the progress of the job
• Helps to build and maintain professional relationships with various customers
• Responsible for keeping the tools and other equipment (e.g. service van) in good condition
• Responsible for a clean and tidy machine/working place when leaving the customer's location
• Actively contributes to a professional and profitable service organization