Manager, Technical Support

We are looking to add a dynamic Manager of Technical Support Engineering to lead/develop a team of skilled engineers, enhance our operational processes, and elevate our customer experience.

Requirements

• 3-5 years of management experience in a technical customer support environment
• Experience with software support within SaaS environments, security experience preferred
• Demonstrated success leading small to medium sized teams to achieve and exceed operational goals
• Ability to build and maintain meaningful relationships internally & externally in the pursuit of driving impeccable customer satisfaction
• Cross-functional Collaboration
• Managing Conflict
• Navigating Change & Ambiguity
• Accountability