Technical Support Engineer I
Rapid7Tampa, Florida, United States
Posted December 2, 2025
Full Time
About the Company
Rapid7's vision is to create a secure digital world for our customers, our industry, and our communities.
Job Description
We are seeking a Technical Support Engineer I who will support customers by troubleshooting complex issues via phone, email, and video conferencing. This is a hybrid role with 3 days onsite and 2 days remote.
Requirements
- 1 year of experience in a customer-facing role
- Administering multiple operating systems (Linux, Windows, MacOS)
- Understanding of log analysis methods (using regex to debug large log files)
- Troubleshooting and understanding of network architecture
- Excellent problem solving and critical thinking skills
- Fantastic verbal and written communication
- Cross-functional teamwork and communication