Technical Support Engineer 1

We are seeking a full-time Technical Support Engineer I to support customers by troubleshooting complex technical issues via email and video conferencing. The role involves becoming a subject matter expert in our leading all-in-one vulnerability management solution and providing exceptional support experiences to technical and security-focused audiences.

Requirements

• Demonstrable command of administering multiple operating systems (Linux, Windows, macOS)
• Understanding of log analysis methods (using regex to debug large log files)
• Demonstrable usage of packet inspection, PCAPs, Wireshark, Procmon
• Troubleshooting and understanding of network architecture
• Excellent problem-solving and critical thinking skills
• Fantastic verbal and written communication
• Familiarity with Salesforce for managing cases and workload insight

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance