Technical Support Engineer

We're looking for a Technical Support Engineer to help customers find solutions to their technical issues with Rapid7's Detection and Response product. The role involves working with customers to troubleshoot and resolve complex technical issues, collaborating with teams across the globe, and continuously expanding your knowledge of our product suite.

Requirements

• Ability to methodically diagnose complex technical issues and drive them to resolution
• Clear and empathetic verbal and written communication skills
• Proactive mindset and passion for continuous learning
• 1-2 years of experience in technical support or related role
• Hands-on experience administering operating systems (Linux, Windows, or MacOS)
• Solid understanding of network architecture and troubleshooting
• Foundational knowledge of cloud computing concepts and experience with at least one major cloud platform
• Basic knowledge of common cybersecurity concepts
• Ability to analyze system logs, network traffic, and error messages
• Familiarity with REST APIs and security software and platforms

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements