We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. Strong communication skills and the ability to build client trust are essential.
Requirements
- Be our customers' first point of contact, providing friendly and efficient consultation and support.
- Help our clients be the best at what they do by explaining the platform functionality and tools.
- Investigate and troubleshoot internal and customer-reported issues and provide follow-ups to the clients.
- Use a variety of software and tools to track and manage customer interactions.
- Work with other teams to ensure a consistent client experience.
- Interface with existing clients via phone, email, chat and web meetings – needs to have strong communication skills and the ability to interact with International clients.
- Gather, document, and share knowledge related to scenarios faced and coach team members to preempt roadblocks while providing support as well as create supporting collaterals.
- Enhance their knowledge via internal and external channels and maintain an up-to-date awareness.
